Refund policy

Refund policy

We want you to love every cut. Because our products are perishable fresh meat, we can't accept returns — but we stand behind our quality.

• Quality issues: If something isn't right with your order, contact us within 24 hours of pickup (photo helps) and we'll replace the item or refund it — your choice.
• Missed pickups: Your order is cut fresh for you. If you can't collect it in the week after the drop, message us and we'll arrange a new pickup time. Orders that are never collected can't be refunded.
• Order changes: Need to change or cancel? Contact us before the drop closes on Sunday 11pm and we'll sort it out.

Nothing in this policy limits your rights under Australian Consumer Law.